VALID ITIL-4-FOUNDATION MOCK TEST | VALID ITIL-4-FOUNDATION EXAM SIMULATOR

Valid ITIL-4-Foundation Mock Test | Valid ITIL-4-Foundation Exam Simulator

Valid ITIL-4-Foundation Mock Test | Valid ITIL-4-Foundation Exam Simulator

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ITIL 4 Foundation Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which practice has a purpose that includes ensuring that risks have been properly assessed?

  • A. Problem management
  • B. Service configuration management
  • C. Change control
  • D. Service level management

Answer: C


NEW QUESTION # 73
Which statement about the 'incident management' practice is CORRECT?

  • A. It authorizes changes to resolve incidents.
  • B. It identifies the cause of major incidents.
  • C. It maintains detailed procedures for diagnosing incidents.
  • D. It resolves the highest impact incidents first.

Answer: D

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 74
What is defined as a change of state that has significance for the management of an IT service?

  • A. Event
  • B. Problem
  • C. Incident
  • D. Known error

Answer: A


NEW QUESTION # 75
Which term is used to describe the prediction and control of income and expenditure within an organization?

  • A. Governance
  • B. Accounting
  • C. Charging
  • D. Budgeting

Answer: D


NEW QUESTION # 76
What is the definition of "service management"?

  • A. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  • B. A result for a stakeholder enabled by one or more outputs
  • C. A formal description of one or more services, designed to address the needs of a target consumer group
  • D. Join activities performed by a service provider and a service consumer to ensure continual value co- creation

Answer: A

Explanation:
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%
20a%20set,like%20knowledge%2C%20management%20and%20skills.


NEW QUESTION # 77
......

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